Frequently Asked Questions
Everything you need to know about Onsen Secret skincare and your shopping experience.
What makes Onsen Secret products unique?
Our products are formulated using the healing minerals of Japanese Hot Springs (Onsen). We combine these ancient minerals with modern science to create cellular-level skincare that promotes natural healing and rejuvenation.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days. International shipping times vary by destination but generally take between 7-14 business days. You will receive a tracking number as soon as your order ships.
Do you offer a satisfaction guarantee?
Yes, we offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund, minus shipping and handling fees.
Are Onsen Secret products cruelty-free?
Absolutely. We are committed to ethical beauty. None of our products or ingredients are tested on animals, and we maintain strict standards for sustainable sourcing.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products safe for sensitive skin?
Yes, our formulations are designed to be gentle yet effective. We avoid harsh chemicals and parabens, focusing instead on mineral-rich ingredients that soothe and protect sensitive skin types.